Frequently Asked Questions
FAQ
1. Where Are You Located?
Shop Just Your Hair is in Canada but have warehouses in US and China. We ship worldwide to your location and sometimes for free!
2.How Much Will Shipping Cost?
If you join our VIP group today, you can get a free shipping today and most times! Feel free to start saving!
3. Do You Offer Returns/Refunds?
You may return your item within 15 days of receiving it. Alternatively, you can cancel the order within 12 hours of purchase, and we will cancel it 100% free of charge and 100% Refund. For more information on how to return an order, please visit our return policy page for the simple steps to follow.
4. How Long Will Shipping Take?
The order delivery time frame is divided into two parts, namely processing time which can take up to 4 business days, and shipping time which usually take between 7 – 28 business days. We have your best interest at heart while shipping your product as we love and appreciate you. For more details, please see our Shipping policy page
5. Can I Pay with Paypal? If you want to check out with Paypal credit, chat us with live chat on the website, and we will activate it for you.
6. Do You Have Alternative Payment Methods?
We have a variety of payment methods to suit your needs. You can use Shop Pay for fast and easy checkout as it securely saves your payment info with a passcode to ensure a shorter checkout next time. Paypal for buy now pay later, your bank cards, Google pay, and many more. Don’t worry, you can click to view the list during your checkout :)
5. How can I contact you? You can contact us using the live chat button on our page, send us a dm on any of our social media accounts, or fill out the contact us form on our front page menu.